Managing your school's users in Wonde ensures only the appropriate people within your school can access data and manage your connections. Use this guide to invite colleagues, manage permissions, and troubleshoot access issues.
Table of contents
- How to invite a new user
- Reviewing and updating pending invites
- Roles and access types
- How to edit or delete a user
- Resetting two-factor authentication
How to invite a new user
To give a colleague access to the Wonde School Portal:
- Log in to your Wonde School Portal school.wonde.com/login
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Navigate to Settings > Manage school users
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Click the Invite user button
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Enter the user's details and click Confirm
What happens next? The user will receive an automated email from Wonde with a link to set up their password.
Reviewing and updating pending invites
If a colleague hasn't joined yet, navigate to Settings > Manage users and the Invited users tab to see any pending invites. Click the ellipsis (...) next to their name to:
- Resend Invite: Send a fresh link if the original expired.
- Revoke Invite: Cancel the invitation if it was sent in error.
Roles and access types
Within the School Portal, there are two types of roles:
- 'Access' Roles
- 'Responsible for' Roles
Access roles
Access roles will control what a user can do within the portal. We offer two distinct Access roles, and each user can only be assigned one:
- Administrator: These users can complete all actions in the platform, including approving, revoking and defining what data is shared with applications, but do not have access to sensitive school data within the platform.
- Read-only administrator: This user can view everything an administrator can see, but can not amend anything.
Responsibility roles
Responsibility roles help you and Wonde manage who is responsible for which actions within the School portal, and give us the ability to ensure the appropriate people are always informed about what is happening/ needs to happen to ensure your data is being shared with your applications.
A user within the school portal can have as many responsibility roles as they require. The available roles are:
- Data Protection Officer (DPO): One or multiple users can be nominated as the DPO and will receive additional communications relating to the security of your school data e.g. changes to the data requested from your applications.
- Finance manager: This will allow Wonde to communicate any finance related matters more effectively.
- IT manager: This person will help Wonde ensure that data flows effectively from you MIS through to your applications.
- Operational application approver: Knowing this will help us ensure that we get connections to the administration applications live as quickly as possible, helping your staff ensure the school runs smoothly.
- Academic application approver: Knowing this will help us ensure that we get connections to classroom-based applications live as quickly as possible, helping your school ensure the best outcomes for your students.
How to edit or delete a user
- Go to Settings > Manage school users.
- Find the user in the list and click the ellipsis (...) icon.
- To Edit: Select Edit user to update their name, job title, responsibilities, or access level.
- To Remove: Select Delete user.
Resetting Two-Factor Authentication (2FA)
If a user loses their phone or backup codes, they will be locked out. Admins can reset this for them:
- Navigate to Settings > Manage users.
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Click the ellipsis (...) next to the user’s name.
- Select Delete 2FA.
- Confirm the action.
The user can now log in and will be prompted to set up their 2FA again from scratch.
Need a hand?
Our support team is here to help.
- UK: +44 1638 438094
- Australia: 1800 064 506
- New Zealand: 04 488 1558
- Email: support@wonde.com