Ensure only the appropriate people within your school can access data and manage your connections.
Managing your users
Step 1 | Log in to the School or Enterprise Portal https://school.wonde.com/login.
Step 2 | Navigate to Settings in the primary navigation
Step 3 | Select the Manage school users tile
Step 4 | From here, you can manage users, roles, and invitations to access your school’s data.
Roles and access types
Within the School Portal, we have two types of roles for our users:
- 'Access Roles
- Responsible for' Roles
Access roles will control what a user can do within the portal. We offer three distinct roles, and each user can only be assigned one:
- Account owner: This is the top level of access within the portal. This user can do everything within the portal that an admin can do, and also allows access to sensitive school employee and student data.
- Administrator: These users can complete all actions in the platform, including approving, revoking and defining what data is shared with applications, but do not have access to sensitive school data within the platform.
- Read-only administrator: This user can view everything an administrator can see, but can not amend anything.
Responsibility roles help you and Wonde manage who is responsible for which actions within the School portal, and give us the ability to ensure the appropriate people are always informed about what is happening/ needs to happen to ensure your data is being shared with your applications.
A user within the school portal can have as many responsibility roles as they require. The available roles are:
- Data protection officer: This user will receive additional communications relating to the security of your school data e.g. changes to the data requested from your applications.
- Finance manager: This will allow Wonde to communicate any finance related matters more effectively.
- IT manager: This person will help Wonde ensure that data flows effectively from you MIS through to your applications.
- Operational application approver: Knowing this will help us ensure that we get connections to the administration applications live as quickly as possible, helping your staff ensure the school runs smoothly.
- Academic application approver: Knowing this will help us ensure that we get connections to classroom-based applications live as quickly as possible, helping your school ensure the best outcomes for your students.
Inviting new users
To invite new users into the School Portal:
Step 1: Navigate to Settings and the Manage school users tile.
Step 2: click the Invite user button.
Step 3: Enter the users personal details.
Step 4: Set the information required by Wonde to ensure we give the user access to the appropriate features and know who to contact when things change in your account, including the user's job title, what they are responsible for in the school and the level of access you want them to have.
Step 5: Confirm your account creation.
Reviewing and updating pending invites
Within the user management area of the portal, as an administrator you can navigate to the Invited users tab and from the ellipsis next to each user you are able to:
- Check which users have been invited into the platform and not activated their accounts
- Revoke unaccepted invites
- Resend unaccepted invites
Updating existing users
When in the School users tab within the manage users area, from the ellipsis next to each user an administrator is able to:
- Edit users
- Delete users
- Reset the users' 2FA
When editing a user, you are able to:
- Change the users first and last name
- Change the users job title
- Change the users responsibilities
- Change the level of access the user can have to make changes in the portal
Updating existing users 2FA
When a user loses access to 2FA and their backup codes, they will not be able to log in to the portal. As an admin or account owner, you can reset this, enabling them to set up their 2FA again.
To do so from the managing users page in the Settings tab, select Delete 2FA from the three dots next to the users name.
If they have no 2FA set up, this option will not be available and they will need to set up 2FA in their login journey from the main login page.
After selecting delete 2FA for the user, you will be asked to confirm your action. Once this is complete, the user will now be able to set up 2FA from the login screen of the portal.
For any other questions please contact us on +44 1638 438094 (UK), 1800 064 506 (Australia), 04 488 1558 (NZ) or email us at support@wonde.com.